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Advisor guide: Using the Advisor Direct outreach sequence

This sequence is for prospects acquired through Farther’s Advisor Direct lead gen program.

  • First, check the AI Executive Summary: to learn what prior communication the lead has had with Farther, along with complete lead profile details. You don’t need to go to different parts of the contact record to learn more about the lead.

  • Enrollment: Automatic. The sequence triggers when you are added as the “deal owner” in the Advisor Direct pipeline. You are welcome to opt out for all leads you receive. *Add trigger.

  • Sequence length: 14 days, 5 emails, 3 call tasks.

Alert: Do not enroll your contacts or edit the master sequence. Instead, you must clone it. See the following directions.


Table of contents

Sequence overview
How to create your own
Call task guidance
After the sequence
How to measure
Troubleshooting



Sequence overview

Step

Day

Type

Subject / Task

1

Day 0

Email

Glad you found us, [firstname]

2

Day 0–1

Call Task

First call attempt

3

Day 3

Email

What a first call actually looks like

4

Day 3–4

Call Task

Second call attempt

5

Day 7

Email

One question, [firstname]

6

Day 7

Call Task

Third call attempt

7

Day 11

Email

Keep more of what you earn

8

Day 14

Email

Leaving the door open, [firstname]

All emails are sent Monday through Friday, 8:00–11:00 AM based on your local time zone.

Email 1 sends automatically when the lead is assigned to you. Call Task 1 will be assigned for the same day.


How to clone and save your own version


1. Open the sequence

View the sequence in HubSpot. If needed, open it from Sequence and search "Advisor Direct" and you should see the “AMKT – Prospect (Advisor Direct) – Outreach Sequence”

Do not edit the shared master.

2. Make your own copy

  1. Scroll to the top of the editor if needed.

  2. Click Make copy.

  3. Enter a name by following this format: [OWNER] – [TARGET] – [FUNCTION] – [OPTIONAL QUALIFIER]

    1. Examples: A
      AMKT – Prospect (Client Referral) – Outreach Sequence
      Thor Gould - Prospect (Third-Party Lead Gen) - Outreach Sequence 

  4. Choose a folder if desired.

  5. Click Save.

A copied sequence is separate from the original, and new or cloned sequences default to Only Me or within your team.

If you do not see Make copy, you may need the appropriate sequence editing permission.

3. Confirm you are editing the copy

Before changing anything:

  • Check the sequence name at the top.

  • Confirm the name includes the advisor, team, or version name.

  • Do not use Save existing until you have confirmed you are inside the copied sequence.

4. Edit the automated email

For the first email and the Day 3 follow-up email:

  1. Find the email step.

  2. Open the step’s Actions or three-dot menu.

  3. Select Edit email.

  4. Update the subject line and message.

  5. Use Personalize to insert contact-specific information.

  6. Confirm the meeting link and sender information.

  7. Save the email as a new template if HubSpot presents that option.

HubSpot supports editing an automated email from the sequence and saving the revised content as a new template.

The email-editing control is shown here:

Personalization items to check

You should verify that:

  • Contact: First Name is in the greeting.

  • Sender's meetings link points to their own meeting link.

  • Contact: Contact owner reflects the correct advisor.

  • The wording sounds natural for their audience.

  • No placeholder text remains.

5. Edit the call task

The current sequence has a Call Task – Day 1 step.

  1. Open the call task’s Actions menu.

  2. Select Edit task.

  3. Update the task title.

  4. Review the delay shown beside the task.

  5. Click Save.

A call task is a reminder to call the person with suggested call scripts to use. The copied sequence stores that advisor’s task title, notes, timing, and instructions.

6. Save your version

When all edits are complete:

  1. Review each step from top to bottom.

  2. Confirm the delays and step names are correct.

  3. Click Save existing.

Because you are inside the copied sequence, Save existing saves changes to that copy—not to the original master sequence.

Leave the copied sequence set to Only Me or Your Team if you want to keep it private. If the copy needs to be available to others later, sharing can be updated from the sequence library.

 

Important to know

The copied version will apply to new enrollments in that copy. Editing the original sequence does not automatically update people already enrolled in it, and changes to steps, delays, tasks, and templates generally apply only to new or re-enrolled people.

If you encounter technical issues while editing, please reach out via the Farther Helpdesk to request assistance with your sequence updates.


Call task guidance

The purpose for reaching out is to schedule a discovery call. Each call starts differently whether if the lead previously spoke with Farther Lead Gen Concierge team or not:

Start: "Hi [name], this is [your name] with Farther. Do you have a few seconds? / Is now a good time?"

If no: "No problem — when would be better?" Schedule a callback. If still unavailable: "Okay, I'll try you again later this afternoon. Are you better in the mornings or afternoons?"

If yes, connecting question — previously connected with concierge:
"You spoke with [concierge name] a little while back, and I wanted to pick up where that left off. What's the main thing you're hoping to get help with?"

Listen. Don't pitch yet.

If yes, connecting question - didn’t previously connect with concierge

"Our concierge team tried reaching you a couple times, so I wanted to reach out directly. What prompted you to reach out to Farther in the first place?"

Listen. Don't pitch yet

Transition to booking (both versions, once they've answered):
"That's helpful, thank you. I'd like to spend some real time on that properly. Do you have 20 to 30 minutes this week or next to talk it through?" Book the discovery call.

Voicemail (first call: none. Leave one on the second attempt only, then keep calling without leaving more):
"Hi [name], it's [your name] from Farther. Please give me a call when you get a chance, at [number]. Thank you."

Connecting Questions by Call

  • Call 1 (Day 0–1): FIrst call from Concierge team outreach

  • Call 2 (Day 3–4): "I wanted to ask: what made you start thinking about getting a financial advisor right now?" Listen before saying anything about Farther.

  • Call 3 (Day 7): "I sent you a question in my last email. What's the one part of your financial picture you feel most uncertain about right now?"

Voicemail

Leave your name and direct number only. Do not explain the reason for the call. Keep it under 15 seconds.

"Hi [first name], it's [your name] from Farther. Give me a call when you get a chance at [number]. Thank you."


After the sequence

  • Meeting booked: The sequence stops automatically when the contact books through your scheduling link. Advance the deal to Discovery Meeting Booked.

  • No response after Day 14: Advance the deal to Not Yet Ready and enroll the contact in the 180-Day Not Yet Ready Nurture.

  • Contact asked to stop receiving emails: Mark the deal Closed Lost (connected but then they lost them) and check Do Not Contact on the contact record.


How to measure

HubSpot Sequences has a built-in reporting view: go to Sequences, select the sequence, then the Reporting tab.

This shows performance at the sequence level. To drill into individual contact activity, go to the sequence, then the Enrolled tab, then click any contact.

You can access this data:

  • Emails sent, opened, clicked, and replied, per email step.

  • Meetings booked, tied to the scheduling link click.

  • Contacts enrolled, finished, or unenrolled. Finished means completed all steps with no response; unenrolled means manually removed.

What's not measurable in Sequences reporting:

  • Call task outcomes (logged at the contact level, not rolled up into sequence reporting).

  • Whether a reply led to a booking.

  • Anything that happened outside HubSpot: texts, LinkedIn, personal email.

Required to measure: When a meeting books, no matter how it happens, advance the deal to Discovery Meeting Booked. That deal stage is what you pull for reporting across all lead opportunities.


Troubleshooting

Problem

Most likely cause

Fix

Email 1 didn't send automatically

Auto-enrollment workflow not configured or lead source value doesn't match trigger

Contact HubSpot admin to check the workflow

"Hi there" appears instead of contact name

contact.firstname not populated

Add name to contact record; unenroll and re-enroll

Scheduling link is blank in emails

HubSpot Meetings page not set up, or Calendly link not populated

Complete your advisor profile setup before re-enrolling

Email sent from wrong person

Admin or team member enrolled on your behalf

Stop sequence; re-enroll from your own account

Sequence kept sending after a reply

Reply-based unenrollment not configured

Contact admin; manually unenroll the contact immediately


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